Terms and conditions of use

Shipping and delivery times

IIf we have the item in stock *, the shipment is sent to the courier company in less than 24 hours.

For out-of-stock or customized products, the manufacturing time is generally 3 to 5 days or that specified on the product page. However, delivery periods will always be approximate, since they are handmade processes and it is not always easy to calculate the elaboration periods accurately, since sometimes the work process is accelerated and others can be affected by accumulated delays of other orders

The service providers are Correos Express or Correos de España, according to the contracted service and geographical area.

In the event that the material for external reasons cannot be delivered within the stipulated time, you will be informed of the new delivery time. In that case, you can wait or cancel the order.

If you place your order during a weekend or holiday, it will be processed the next business day. In case of making the payment by bank transfer, the shipment is not made until we receive the payment receipt.

Delivery times for the Peninsula are 48/72 h. In the Balearic Islands in 3/5 days.

It is also possible to pick up in our workshop by appointment.

Shipping rates

We have a fixed rate for any shipment to the following destinations:

Prices include VAT.

Shipments to the Peninsula and the Balearic Islands are free on orders over € 80. Except for certain types of products that are already duly indicated on their product sheet. For orders below this amount, the corresponding shipping costs will be charged and will be specified in the shopping cart when adding the shipping address.

Also, shipping costs are FREE for the collection option in our workshop (Navaleno).

For shipments to countries or destinations not listed in the table or without support in the purchase process, shipping costs are calculated based on the weight of the order. Send us an email specifying which toys you want to buy and we will calculate the costs.

Fees and tariffs

Cocoletes will not be responsible for import expenses and taxes that may be generated at the customs office of destination.

Place of delivery, jurisdiction and legal notice

As a general rule, orders will be delivered in a single shipment, but in the event that an item is not in stock, we can make partial shipments.

You can contract a different delivery place than the contracting client's place or the fiscal place before the order confirmation in the online store (when ordering).

In the event that the shipment cannot be delivered within the term and the times established by the carrier (generally it is 3 attempts and / or 10 days), or the client rejects the receipt of the order, this will entail a management fee of € 5 (discounted from the return of the order amount).

Fees and tariffs: Cocoletes will not be responsible for import expenses and taxes that may be generated at the customs office of destination.

Payment Methods

Visa or Mastercard credit card. A very secure modality, in which your bank details are protected from unauthorized access during transmission.

Wire transfer. Making a transfer to the account number that is shown to you at the end of your purchase process, and always stating your order number or reference. The shipment is made when we receive the payment receipt. If after 5 days we have not received it, we must reject your order.

Paypal system. If you are a regular customer of this service, you can use it to make your payment. As a promotional measure until 05/31/2020 this modality will have no additional cost. From that date onwards, a commission of 3.4% + € 0.35 will be added to the total amount.

Formalization of orders

Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, COCOLETES will always send an email to the CLIENT confirming the details of the purchase made.

Cancellation of orders

COCOLETES will accept order cancellations when requested prior to shipment. To make the cancellation you must request it by sending an e-mail to info@cocoletes.com or through the customer service form.

Special offers

Promotions, special prices or offers are valid until the exhaustion of the product or the end of the previously established period. If the order cannot be made, because the chosen product has been used up, we contact the customer.

Right of withdrawal

Art. 44 of Law 7/1996, of January 15, on Retail Trade Management, gives the customer the right to revoke the requested order within 7 days of receiving it, after notifying cocoletes. com (by email addressed to: info@cocoletes.com), with refund of the price that would have been paid for it.

The order must be returned with all the products that you want to return and original packaging of the products in perfect condition. In any case, the customer must bear the transportation costs of the return. We will not accept cash on delivery. In the event that the return is feasible, the purchase price will be returned in full in the bank account provided. The payment will be made as soon as we have received the product to be returned and we have confirmed that it meets our requirements.

From cocoletes.com we can offer this service for a cost of € 5 (transport and management).

If during transport the products have suffered damage, you have a maximum of 3 days from receipt of the order to complain about the affected products. You must notify us by email to info@cocoletes.com In this case for the claim to be accepted we need you to indicate the damage by attaching a photo of the package received where you can see the damage to the packaging and where you can also see the label with the data shipping, as well as a photo of the damaged product. We will be the ones who manage the collection of the package at your home, for this, on your part you will only have to repackage the product in its original packaging.

Warranty

Products designed and manufactured by COCOLETES have a 2-year warranty as required by law. Repairs are carried out in the workshop of our facilities located in Navaleno, Soria.

The amount of collection and shipping of the item is the responsibility of the customer.

The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions.

Products modified or repaired by the Client or any other person not authorized by COCOLETES are excluded from the guarantee. The guarantee will not be applicable to the apparent defects and conformity defects of the product, for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.

Data Protection

The database containing the personal data provided by the client in the forms that may exist on the website, complies with the current regulations established in Organic Law 15/1999, of December 13, on the Protection of Character Data Personnel and other legislation that develops it and informs the client that the aforementioned data will be included in the file for automated treatment, and the client consents by accepting these conditions.

The customer who enters their personal data in the different forms is empowered to exercise their rights of access and rectification through their customer account on this website. We are committed to absolute respect and confidentiality in the collection and processing of this data. If the client wishes to cancel them definitively, they can request it by any means at cocoletes.com.

Cocoletes.com ensures the absolute confidentiality and privacy of the personal data collected and therefore security measures have been adopted to prevent alteration, loss, treatment or unauthorized access and thus guarantee its integrity and security, especially provided for in Royal Decree 1720 / 2007 of December 21, which approves the Regulations for the development of Organic Law 15/1999 of December 13 on the Protection of Personal Data.

Cocoletes.com will not share, sell, or provide this data to third parties, unless required by court, and will not be responsible in any case for incidents that may arise from an attack or unauthorized access to the systems due to a lack of diligence of the client regarding the guard and custody of their access codes or their own personal data.

The credit card data is collected directly by the bank branch that makes the collection, and therefore, Cocoletes.com neither manipulates nor stores it.

The client is responsible for the veracity of their data, agreeing not to enter false data and to proceed to modify them if necessary.

Intellectual property of the web www.cocoletes.com

Intellectual property of the website www.cocoletes.com: All the intellectual property rights of the content of this website, its graphic design, images and its source codes, are the exclusive property of NURIA MARTINEZ MIGUEL (NIF: 72886013-w), corresponding to the exclusive exercise of their exploitation rights.

Its reproduction, distribution, public communication and transformation, total or partial, without the express authorization of NURIA MARTÍNEZ MIGUEL is prohibited. Likewise, all trade names, brands or different signs of any kind contained in www.cocoletes.com are protected by law.

Language

The language applicable to these Terms and Conditions of use is Spanish. Therefore, in case there is a contradiction in any of the versions provided in other languages, the Spanish version will prevail.

Applicable law and arbitration

These Terms of Use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict arising from these Terms of Use, the parties submit to the jurisdiction of the courts of the city of A Coruña, unless the law imposes another jurisdiction.

Acceptance of the conditions of use

The granting of an order means the acceptance of the conditions of use mentioned above.